Salary $130,000.00 - $149,292.00 Annually


Job Type Exempt


Job Number 2021-ETS-003


Closing Continuous


Location Thurston County – Olympia, WA


Dept. of Enterprise Services


 Who we are
The Department of Enterprise Services’ (DES) mission is “strengthening the business of government.” DES does this through its vision of delivering high quality, cost effective support services, policy and governance to state government and other public entities so they can focus on their core missions. DES’s goals are to offer expertise in facilities & capitol grounds management, acquisitions, training & support, and various shared services. We relentlessly pursue our strategic drivers: satisfied customers, a healthy team culture and a financially healthy organization. We value Respect, Integrity, Excellence, Diversity, Equity and Inclusion. We seek new team members who share our commitment to be an equity-driven and antiracist organization. We listen to customers and team members to understand what they need and expect. We promote creativity, learning and improvement to meet those needs and adapt to the ever-changing business environment. We measure our results and seek feedback to improve our performance.

Enterprise Technology Solutions is responsible for supporting Department of Enterprise Services which is a central services organization providing support and services for state agencies, cities and municipalities, higher education, vendors, and the citizens of the state of Washington.  Some of the services include contracting, mail, fleet, surplus, printing and imaging, workforce support & development, enterprise risk management, visitor services, finance and HR for internal and small agencies, and facilities, and capital campus security systems to include duress and physical access.
Who you are:
You are someone who possesses accountability, as you will be accountable for the vision and leadership of the ETS Division within the Department of Enterprise Services. You are a strategic in thought and in voice, as you will lead the integration of business values, processes and information technology. You possess an acute customer focus, as this position requires this focus for our internal and external customers. You have an ability to keep employees engages and have the ability to collaborate with a wide range of work groups. Finally, you possess a demonstrated ability to use data to drive continuous improvement.
Why you should join us: 
You will have the opportunity to lead the delivery of quality IT services that support the business needs of DES business programs and customers. Also, you will be able to use your credibility and talent to develop and lead DES’ technology vision and mission. You will lead the charge to modernize DES’ current systems and application architecture.

If you’re excited to meet this challenge and to be part of teams that are focused on customer satisfaction, team health, and financial health, we would encourage you to apply today!


Your typical day would consist of Managing staff performing various IT activities and functions. It would entail working with staff and state executives, managers and other organizational leaders to develop and lead agency projects, technology priorities, moving towards modern Information Technology while creating strong partnerships with business programs. It would also entail setting and managing division priorities, programs, and developing a business plan that best utilizes the staff and positions allocated to the division.

Below are a list of primary responsibilities for the role:

  • Develops a workforce plan to project and anticipate the resources needed to complete the goals of the division. Develops a funding model to support the delivery of training and recruitment services and manages the division budget.
  • Manage and oversight of teams and projects.
  • Provides consultation to business partners.
  • Sets objectives and strategies for the DES IT needs. 
  • Selects and implements suitable technology to streamline all internal operations and help optimize strategic benefits. 
  • Supports/plans the implementation of new systems and provides guidance to staff within DES. 
  • Oversee the technology infrastructure in DES to ensure optimal performance. 
  • Analyze the costs, value and risks of information technology to advise management
  • Represents ETS priorities within DES on both the leadership and corporate council teams. 
  • Represents the division when working with external client agencies, businesses, education partners, and the executive and legislative branches.
  • Implements innovative ideas to streamline the business processes of the division.
  • Plans, leads, organizes, and controls the work performed by the organization.
  • Assures appropriate and optimum use of the organization’s resources and enhances the effectiveness of employees through timely appraisal and professional development opportunities.
  • Supports effective communications throughout the organization.
  • Maintains the highest standards of personal/professional and ethical conduct, and supports the state’s goal for a diverse workforce. 
  • Facilitates and maintains effective communications within the division and agency. 



Required Education, Experience, and Competencies: 

  • Any combination of qualifying experience and qualifying education totaling 11 years.  Some possible combinations:
    1. Eleven (11) years of qualifying experience
    2. Seven (7) years of qualifying experience and a Bachelor’s degree in a qualifying area
    3. Five (5) years of qualifying experience and a Master’s degree in a qualifying area

 Qualifying experience:  Increasingly responsible experience managing information technology, financial management, or complex business operation.

Qualifying education:  Information System Technology, Business Administration, Public Administration, or related field from a college of university whose accreditation is recognized by the US Department of Education or the Council for Higher Education Accreditation (CHEA).

 As a leader of people and/or policy and/or processes at DES
Incumbents to this position must possess, be willing to grow in, and be the example for the following competencies related to equity, inclusion, and anti-racism:

  1. To create and/or maintain a space that is inclusive and safe for everyone that interacts with and within our agency, leaders recognize that oppression and inequities such as racism, sexism, classism, etc. are real, exist and need to be addressed. 
  • Practice self-reflection and build self-awareness, share revelations about areas of privilege, oppression, and/or intersectionality, and become aware of and be open to the cultural differences within your team
  • Identify where barriers/inequities exist in your area of expertise or responsibility and lead the removal/change/culture adjustment, and be aware of how the dominant culture perpetuates distancing and othering.
  • Support and encourage your peers, ensuring accountability for the agency’s DEI work.
  • Discuss your own awareness with your team or peers, share how that awareness can lead to respectful and positive change to the overall agency and program culture. 
  • Actively participate with the diversity committee or workgroup and share knowledge gained with your team.
  • Co-create and support policies, programs, practices, and procedures that increase the power, voice, and influence of the most impacted and marginalized employees.
2. Implement practices and working conditions that achieve inclusion in the workforce and in the way we serve the public. Create a place of belonging, inclusion, safety, and growth.


  • As a leader, you are an influencer. Use this role to encourage staff and others in the agency to participate in the DEI work at all levels: program, agency, statewide. (examples: volunteering for a Business Resource Group, using pronouns in signature blocks)
  • Demonstrate flexibility, adaptation, and cross-cultural communication skills when interacting with others.
  • Advocate, share, and encourage ongoing training for staff on the topics of diversity, equity, and inclusion.
  • Review and update program policies, rules, and procedures both existing and new, to remove or avoid barriers and inequalities. 
  • Become aware of and be open to the cultural differences within your team, create safe space for discussion and respond effectively to inappropriate and non-inclusive behavior. 
  • Use DEI data to inform and influence your organization’s programs and services. Learn the story data is telling and operationalize inclusivity in decisions affecting policies and practices.


Supplemental Information

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

  • A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting; 
  • A current resume, detailing experience, and education; and 
  • A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

Background Check Notice:
Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position.

Opportunity for All: 
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Veterans Preference:
Applicants who meet the minimum qualifications and wish to claim Veteran’s Preference MUST attach a copy of their DD214, or other verification of military service. Please blackout any personally identifiable data such as social security number. For additional information on Veteran’s Preference and guidance on how to determine if you are eligible, click here.  We thank you and are grateful for your service!

Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Steve Camerer at (360) 407-8408 or email jobs@des.wa.gov.  Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. 






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