Telehealth Consultation – COVID19 Treatment

Tabor Family,

We would like to bring to your attention that DOH and its partners, Birds Eye Medical and Color Health, launched a new free telehealth option to increase access to free COVID-19 oral antiviral medication.  This new option builds upon the Federal government’s Test to Treat initiative and gives people another way to quickly access free treatment for COVID-19.

Until now, telehealth for COVID-19 has only been available to insured individuals who receive care through a health care provider that offers telehealth visits. This new program makes telehealth consultations for COVID-19 available to everyone, regardless of insurance status, with no out-of-pocket costs.

Under this initiative, anyone in Washington state who tests positive for COVID-19, including with a self-test, can arrange a free consultation with a health care provider using a smartphone or computer with a high-speed internet connection. If appropriate, they can receive a free prescription for pick-up at the nearest pharmacy that has the oral antivirals or have their medication delivered. Currently, more than 1,000 sites have oral antivirals available to allocate across the state.

There are two options to set up a telehealth appointment – either by visiting DOH’s new telehealth webpage or by calling the DOH COVID-19 call center.  Those interested to sign up virtually via DOH’s new telehealth webpage can complete a brief intake form via DOH partner Color Health.  If the information provided indicates treatment may be appropriate, the individual will be connected virtually with a health care provider for a consultation. Telehealth providers are available every day from 8 a.m. to 8 p.m. PST.

Those interested to arrange an appointment by phone can call the DOH COVID-19 call center at 1–800–525–0127 and press #. The call center is available to arrange telehealth consultations from 8 a.m. to 8 p.m. PST on Mondays, and 8 a.m. to 6 p.m. PST on Tuesdays through Sundays and state holidays.

If a person is between the ages of 12-17, pregnant, nursing, needs additional language assistance, or other COVID-19 services, they should arrange an appointment through the DOH COVID-19 call center.

Telehealth appointments are currently available in 240 languages through translation services.  People interested in receiving a telehealth appointment in a language other than English should arrange an appointment through the DOH COVID-19 call center.

The  goal is for all eligible individuals at high risk for severe disease to have equitable access to lifesaving COVID-19 treatments.  The goal is for all eligible individuals at high risk for severe disease to have equitable access to lifesaving COVID-19 treatments.

The DOH’s new telehealth webpage provides additional information on this service, and is available in Spanish here.  The telehealth one-pager provides a QR code to access the webpage.  Additional languages options will soon be available on the DOH website in Vietnamese, Russian, Ukrainian, Tagalog, Somali, Korean, Arabic, Punjabi, Cambodian, Chinese (simplified), Chinese (traditional), Marshallese, Samoan, Hindi, Amharic, Japanese, Telugu, Urdu, and Lao.

Additional resources on COVID-19 therapeutics can also be found below:

 For more information, please connect with the Medical Countermeasures team at MCM@doh.wa.gov!

Ollie Garrett, President/CEO