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INFO

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IT Manager (IT Telecom and Network Sr. Spec.)

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Salary $6,785.00 - $8,902.00 Monthly

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Job Type Full Time - Permanent

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Job Number 2021-WTSC-001

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Location Thurston County – Olympia, WA

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Department Traffic Safety Commission

Description

 

As the IT Network & Telecommunications Senior Specialist, you will support the information systems and users. You will consult, design, program, install, maintain, troubleshoot, and/or provide technical support for applications, hardware and software products, databases, database management systems, support products, network infrastructure equipment, telecommunications infrastructure, software, and hardware. You will establish work procedures and innovative approaches to complete assignments and coordinate projects including conducting needs assessments, leading projects, creating installation plans, analyzing and correcting network malfunctions, monitoring and enhancing operating environments, and supporting, maintaining and enhancing existing applications. You will manage and prioritize agency service requests and create, update, and maintain all required security and IT policy/procedure documentation.

What to expect:
Among the varied range of responsibilities within this role, you will:

  • Manage help desk requests from users
  • Provide subject matter expertise in resolving workstation incidents and problems and diagnose and troubleshoot those incidents and problems
  • Perform PC hardware warranty repair as qualified
  • Coordinate workstation installations, moves, and changes
  • Create installation plans and independently install and configure hardware and software
  • Perform complex installations and deployments of robust software platforms such as SAS and ArcGIS
  • Orient users on software and hardware functionality and manage software licenses
  • Advise and train users on the use of systems, hardware, and software, and research product information
  • Develop effective help and how-to resources targeted for non-technical users
  • Develop and implement strategies for centralized management of client software/hardware (to include patch management and group policy creation and management)
  • Manage Active Directory users, security groups, and configurations
  • Implement IT security policies and standards and identify documentation needs
  • Create documentation for systems and users
  • Manage data back-up (including social media) and disaster recovery protocols 
  • Analyze and correct network malfunctions
  • Vendor Management support
  • Collaborate with our internal grants management team to provide system administrator support for the agency grants management platform

 

Qualifications

REQUIRED:
Five years of information technology experience, such as consulting, analyzing, designing, installing, programming, and/or maintaining software applications, telecommunications, or network infrastructure equipment

AND
Five years of providing customer or technical support in information technology

AND
Some secondary education or training/certificate program related to information technology, including network infrastructure and enterprise environments  

 DESIRED:                

  • Two years providing IT support and solutions to a Washington State Government agency
  • Bachelor’s degree related to information technology
  • Two years of data transmission concept, functionality, and mechanism
  • One-year technical writing skills
  • Familiarity with low-code Platform as a Service (PaaS) for support of agency grants management system
  • Ability to update complex system configurations using HTML, XML, SQL, and JavaScript
  • Knowledge of RFP process

 

 

Supplemental Information

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

  • A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting; 
  • A current resume, detailing experience, and education; 
  • A sample of a technical document you authored; and 
  • A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

Opportunity for All: 
The Washington Traffic Safety Commission celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at (360) 407-8446 or email jobs@des.wa.gov.  Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

 

 

 

 

 

 

 

 

 

 

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