Seniority level: Executive


Job function: Business Development, Sales


Employment type: Full-time


Industries: Nonprofit Organization Management


About the YMCA of Greater Seattle

YGS Is An Inclusive Organization With a Shared Commitment To Nurture The Potential Of Youth, Promote Healthy Living, And Foster Social Responsibility That Is Enshrined In Its Equity Statement

Founded in 1876, the YMCA of Greater Seattle (YGS) seeks to build a community where all people, especially the young, are encouraged to develop to their fullest potential in mind, body, and spirit.

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

YGS has responded to the region’s most critical social needs for more than 135 years and currently reaches 230,000 people of all backgrounds, abilities, and financial circumstances. Through its 13 branches and two overnight camps, YGS provides affordable, world-class programs spanning health and wellness, youth development, and social responsibility. YGS staff help youth reach their full potential through a wide variety of programs including overnight camps, Youth and Government, and before and after-school care. YGS also operates a powerful array of less well-known support services for at-risk-youth and young adults, offering them case management, transitional housing, mental health care and life skills. YGS serves 1 in 4 youth in king County, and is the region’s largest provider of transitional housing for youth and young adults. YGS is the 8th largest Y association in the country, with a total operating budget of over $100 million.

YGS is a dynamic, growing organization that has steadily expanded its reach and impact. In response to escalating challenges across the region, YGS has grown its network of branch facilities and broadened its social services offerings, including mental health and rapid response programs, to provide more support for children and families in crisis. using methods proven to deliver meaningful outcomes, YGS branch staff work closely with local leaders to design the mix of programs and services best suited to the unique needs of each community. YGS offers generous financial assistance for all fee-based programs; currently 32% of all members receive financial assistance.

YGS is nationally recognized for developing innovative programs replicated throughout the country, and it is at the forefront of innovative partnerships with local government, health care systems, physicians, and other non profits across King County – all of whom look to YGS as a trusted partner.

YGS is more than a mission – it’s a movement powered by an unwavering belief that everyone deserves a fair chance in life. For more information, visit .

Financial and Operational Highlights for 2019

  • 13 branches, two overnight camps, and 200+ program sites
  • Served 1,700 participants in chronic disease prevention programs
  • Delivered swimming lessons to 13,000 people
  • Provided social services to 4,800 teens and young adults
  • Taught 28,700 people new skills through outdoor leadership programs
  • Served 197,749 meals/snacks to low-income children, adults, and families
  • $31M+ endowment, $23M+ reserves
  • 3,500 full and part-time employees
  • Over $100M operating budget, with solid track record of financial sustainability

YGS seeks a Chief Social Responsibility Officer (CSRO) who will work in collaboration with the CEO and Senior Leadership Team (SLT) to develop and execute the Association’s social responsibility (global excellence, equity, diversity, inclusion, volunteerism, international and local community engagement) vision, plans, and strategies across YGS and its branches and departments. The CSRO develops and deploys tactics to further social responsibility strategies and directs International Partnerships and related programs. The CSRO oversees YGS participation on related local, national and international councils, committees, coalitions, etc. The CSRO, in collaboration with the SLT, will provide a clear and actionable strategy to execute on the vision for the organization. In close partnership with the highly collaborative YGS senior leadership team, the CSRO is expected to build upon the organization’s success, constructing and fulfilling all assigned financial and operational objectives. They will be comfortable motivating, communicating, and influencing at all levels and in a multitude of environments. This executive will operate with the highest levels of integrity, honesty, and personal standards and ethics.

The position will be based at headquarters in Seattle, WA. Approximately 20 – 30% travel is expected.

The CSRO Will Demonstrate The Following Attributes

  • Strengthen the Y’s culture by demonstrating the values of the Y – honesty, caring, respect, responsibility, and passion for excellence – in every aspect of work
  • Deep commitment to the mission of the YMCA, its members and the communities served
  • Proven champion of social responsibility, diversity, and inclusion; models cultural competence and supports diversity, effectively working with people of different backgrounds, abilities, opinions, and perceptions
  • Develop self and others; demonstrate executive team leadership and management, teamwork and personal accountability, seeking and providing feedback, coaching, and resources for development
  • Strategic, results-oriented, growth focus and strong work ethic; take the initiative and hold self and others accountable to meet or exceed quantitative and qualitative goals relating to operations, people (employees and members), philanthropy, finance, and volunteerism
  • Responsible for continuous quality improvement of branch operations
  • Facilitate change, seek opportunities in the change systems process, model adaptability, and lead transition and transformation in support of the Y’s mission
  • Inspire others; promote creativity, generate excitement, and reward risk taking, while consistently demonstrating a high level of emotional maturity, maintaining a positive attitude and building strong relationships
  • Culture influencer, trust builder, pacesetter, change maker at the systems level, and community connector
  • Passionate community organizer and advocate
  • Big thinker at the systems level to drive sustainable social change
  • Strong leader with the ability to effectively execute and communicate a vision for both the short- and long-term direction of the organization’s branches
  • Established reputation as a diplomatic leader who is able to transcend personal politics, engage a wide range of ideologies, and build consensus and community
  • Ability to work through political barriers, build consensus, and enact change
  • Proven people management and development skills and ability to play a day-to-day role in directing staff
  • Eloquent, articulate, and persuasive communication style (oral and written)


  • Develop, promote and support YGS social responsibility efforts including: diversity & equity, global excellence, volunteerism, cultural competency, environmental sustainability, building welcoming communities, and anti-racism.
  • Develop a strategy and executable plan to position YGS as best in class in diversity, equity, inclusion, and social responsibility practices, standards, and execution
  • Develop the framework for and provide leadership in defining, refining, and communicating YGS’ Social Responsibility, Diversity, and Inclusion (SRDI) focus
  • Oversee strategy and execution of volunteerism efforts at YGS, including opportunity development, volunteer recruitment, registration & screening, and recognition
  • Develop and recommend social responsibility strategies for integration into YGS for both long- and short-term objectives; establish and monitor appropriate metrics to measure SRDI outcomes
  • Advise and collaborate with senior leadership and branch leadership regarding the development of specific programs, services, and initiatives to further social responsibility in support of YGS mission, values, and objectives; assist with the development of appropriate evaluation methods and metrics to measure outcomes
  • Partner with senior leadership and district and branch executives to advance the dialogue and impact of YGS social responsibility areas
  • Provide leadership and collaborate with Association senior leaders, district and branch leaders, and community leaders in the efforts to:
    • establish and maintain community engagement standards in support of the delivery of quality branch experiences
    • reach out, engage and serve underserved communities, including immigrant, native, and newcomer families, within YGS service areas
    • increase and sustain community relevance, membership, and volunteer engagement
    • ensure that YGS is welcoming to all
  • Collaborate with Association senior leaders to increase the delivery of consistently high-level, culturally sensitive, and relevant programming in all social responsibility focus areas
  • Advise and collaborate with senior leaders and branch leadership regarding outreach strategies to increase the recruitment, retention, and development of volunteers, members, staff, and vendors from underserved community groups with the Association service areas
  • Champion all Employee Resource Networks/Groups
  • Direct YGS International Partnerships, Coalitions, and programs
  • Represent and promote YGS in the local/Greater Seattle communities; develop productive working relationship with local and state organizations, businesses, and governmental entities; coordinate efforts with other YGS staff engaged in similar activities
  • Coordinate YGS participation on national committees and councils; serve on Y-USA teams in support of furthering the Y’s Social Responsibility focus areas
  • Research and evaluate the effect of internal and external influences on YGS social responsibility focus to inform short and long-term strategies and planning
  • Serve as a social responsibility subject matter resource for best practices, tools, and practices for YGS staff and volunteers
  • Support the evaluation and development of new program and partnerships, ensuring alignment to YGS strategic goals and mission
  • Hire and supervise department team members, manage consultants and contractors; develop and manage department budgets
  • In collaboration with the SLT, fundraise and meet YGS financial targets and other goals and objectives annually
  • Consider donating to the annual, capital, and planned giving campaigns and inspire giving by others internally and externally



Leadership and Collaboration

Working Effectively Across Constituency Groups Including Large And Small Businesses, Not–for-profit Organizations, Civic Leaders, And The YGS Staff, This Individual Will

The Seattle region is a vibrant and diverse community across the private, public, and not-for-profit sectors.

  • Use complex, coordinated influencing/negotiation strategies, adapted to people, organizations, and/or the situation, e.g. networks
  • Delegate and leverage direct reports to facilitate increased collaboration across the organization, tapping their motivations and values to energize them
  • Build partnerships based on a common agreement that acknowledges individual differences but creates a new commonality beyond root beliefs or culture
  • Systematically build support at multiple levels and across groups
  • Build ongoing partnerships with key stakeholders
  • Be a hands-on, team-oriented leader with highly developed interpersonal skills, adept as an influencer and negotiator

Strategic Thinking and Partnership Mindset

The Successful CSRO Will Lead These Efforts By

YGS seeks to identify and develop strategic opportunities that widen the organization’s outreach and deepen impact.

  • Revising strategy for their organization and defining the evolving future of the local non-profit landscape
  • Challenging assumptions and conventional wisdom with specific, supported, reasoned proposals
  • Contributing to the development of an organizational strategy and justifying it with market insight
  • Thinking 3-5 years ahead into the organization’s long-term strategy

Driving Results

With a track record of generating growth and consistently setting and delivering against targets, the CSRO will:

  • Enable higher performance by incrementally improving approaches based on internal and external feedback
  • Benchmark own performance against industry best practices
  • Proactively seek to improve community experience at our branches and align with the organization’s mission
  • Identify new ways to broaden the impact and reach of the branches in the community

Desired Skills & Experience

  • Bachelor’s degree in public administration, human services, or equivalent (Master’s degree preferred)
  • Ten or more years relevant experience, including experience in community development and outreach into diverse populations (language, culture, race, physical ability, sexual orientation, etc.), financial development, budgeting and financial management, membership and volunteer development
  • Five years in a non-profit community-based and/or non-government organization (NGO) or comparable experience
  • Proven ability to build and maintain collaborative working relationships with staff, leaders, volunteers, organizations, municipalities, and other entities, especially those who don’t yet fully share an alignment with the YMCA mission and values
  • Strong, proven communications skills (verbal and written) with sensitive, potentially conflict-provoking information
  • Demonstrated experience in translating data and analytics into actionable strategies and tactics
  • YMCA Director designation a plus
  • Ability to work competently and respectfully across multiple cultures and backgrounds is required; ability to speak any language in addition to English a plus

Other Leadership Competencies

  • Cause Driven Leader Level: Organizational Leader
  • Values: Strengthens the Y’s culture by demonstrating the values of the Y – honesty, caring, respect, responsibility, and passion for excellence – in every aspect of work
  • Inclusion: Models cultural competence and supports diversity, effectively working with people of different backgrounds, abilities, opinions, and perceptions
  • Develop Self and Others: Demonstrates teamwork and personal accountability, seeking and providing feedback, coaching, and resources for development
  • Quality Results: Takes the initiative and holds self and others accountable to meet or exceed quantitative and qualitative goals relating to people (employees and members), philanthropy, finance and volunteerism
  • Change Capacity: Facilitates change, seeks opportunities in the change process, models adaptability, and leads transition in support of the Y’s mission
  • Inspire Others: Promotes creativity, generates excitement, and rewards risk taking, while consistently demonstrating a high level of emotional maturity, maintaining a positive attitude and building strong relationships

The YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion, and equity. We are a drug & alcohol-free workplace; all job offers are contingent on results of a background check and drug screening, including screening for marijuana .

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